Email Solicitation

Karaoke USA will usually contact all parties with some form of email solicitation at least one time. If you prefer not to receive such solicitations, reply to any email with the request to be removed. Your removal will be immediate.

Defective Product Return Policies

Important: Obtain an RMA#

Under normal circumstances we will provide an in-house warranty for a period of up to 30 days from delivery. Beyond 30 days, please contact the manufacturer. Obtain an RMA# (Return Merchandise Authorization Number) before returning any packages! Packages with no RMA# cannot be accepted and will be returned to sender (you) at your expense. Refusals are done at the receiving dock and will not be accepted into the warehouse. No exceptions.

Sound tracks

Non-defective sound tracks cannot be returned for exchange or refund. No exceptions. If you have any doubts whatsoever about the sound tracks you are purchasing, please inquire before purchasing. Defective sound tracks will be replaced with the same exact product. Request and RMA# to receive exchange.

Defective hardware to be replaced:

This option is for customers who have a defective piece if hardware and wish to return the product for an exact product exchange.

1. Please contact us regarding any issues before condemning product.
2. We will pay shipping charges to replace defective items.
3. Request an RMA# and we will provide a return UPS label.
4. Return product in original carton(s) with all manuals, remotes, etc.
5. If product came in a decorative box, make sure you place that box inside another plain brown shipping box. DO NOT mark up, deface or stick labels on the outside of decorative boxes.
6. Please provide a detailed description of the product's defect.
7. Place RMA# on outside of box in an easy viewable area.
8. Drop-off at any UPS drop-off center.
9. Product will be inspected upon receipt at warehouse. If unit is defective, replacement unit will be sent. If unit is not defective, the same unit will be returned to customer at customer's expense.

Defective hardware to be returned:

This option is for customers who have a defective piece if hardware and wish to return the product with no exchange or upgrade.

1. Please contact us regarding any issues before condemning product.
2. Customer will pay return shipping charges and also any original shipping charges if original product was shipped FREE through any kind of promotional offer.
3. A 25% restocking fee will be charged on all non-exchanged returned items.
4. Request an RMA#.
5. Return product in original carton(s) with all manuals, remotes, etc.
6. If product came in a decorative box, make sure you place that box inside another plain brown shipping box. DO NOT mark up, deface or stick labels on the outside of decorative boxes.
7. Please provide a detailed description of the product's defect.
8. Place RMA# on outside of box in an easy viewable area.
9. Upon receipt of product at warehouse and inspection, your credit card will be credited the appropriate amount.

Defective hardware to be upgraded:

This option is for customers who have a defective piece if hardware and wish to upgrade to a more expensive product.

1. Please contact us regarding any issues before condemning product.
2. We will pay return shipping charges on defective items.
3. Customer will order new exchange unit before RMA# is issued. After exchange product is shipped, RMA# will be provided to customer with return shipping label.
4. Return product in original carton(s) with all manuals, remotes, etc.
5. If product came in a decorative box, make sure you place that box inside another plain brown shipping box. DO NOT mark up, deface or stick labels on the outside of decorative boxes.
6. Please provide a detailed description of the product's defect.
7. Place RMA# on outside of box in an easy viewable area.
8. Drop-off at any UPS drop-off center.
9. Product will be inspected upon receipt at warehouse. If unit is defective, credit will be issued to customer's credit card. If unit is not defective, a 25% restocking fee and all shipping charges will be paid by customer.

Non-Defective Product Return Policies

Important: Obtain an RMA#

Obtain an RMA# (Return Merchandise Authorization Number) before returning any packages! Packages with no RMA# cannot be accepted and will be returned to sender (you) at your expense. Refusals are done at the receiving dock and will not be accepted into the warehouse. No exceptions.

Hardware to be returned:

This option is for customers who wish to return the product with no exchange or upgrade.

1. Customer will pay return shipping charges and also any original shipping charges if original product was shipped FREE through any kind of promotional offer.
2. A 25% restocking fee will be charged on all non-exchanged returned items.
3. Request an RMA#.
4. Return product in original carton(s) with all manuals, remotes, etc.
5. If product came in a decorative box, make sure you place that box inside another plain brown shipping box. DO NOT mark up, deface or stick labels on the outside of decorative boxes.
6. Please provide a detailed description of why you want to return the product.
7. Place RMA# on outside of box in an easy viewable area.
8. Upon receipt of product at warehouse and inspection, your credit card will be credited the appropriate amount.

Hardware to be upgraded:

This option is for customers who have a piece of hardware and wish to upgrade to a more expensive product.

1. Customer will pay return shipping charges and also any original shipping charges if original product was shipped FREE through any kind of promotional offer.
2. Customer will order new exchange unit before RMA# is issued. After exchange product is shipped, RMA# will be provided.
3. Return product in original carton(s) with all manuals, remotes, etc.
4. If product came in a decorative box, make sure you place that box inside another plain brown shipping box. DO NOT mark up, deface or stick labels on the outside of decorative boxes.
5. Place RMA# on outside of box in an easy viewable area.
6. Upon receipt of product at warehouse and inspection, your credit card will be credited the appropriate amount. If we cannot resell the product as new, a 25% restocking charge will apply.

It's not our intention to place undue financial burdens on our customers. We ask that all customers research their desired products a bit before jumping into any kind of committment. Like any other reseller, we have no control over defective items or any damage incurred by shipping. All we ask is that customers consider their requirements when ordering equipment. Expect units under $100 good for kids, under $200 good for families, under $300 good for casual gatherings. Units over $300 should work well for professional environments. Obviously, these are not hard-cut rules. Use them as guidlelines when assessing your needs.

Thank you!

Karaoke USA